Support
How can we help?
Email info@contactemberapp.com and a real person will reply, usually within two working days. Please don’t include anything you’ve logged unless you want to share it; we don’t need it to help.
Common questions
Where is my data?
On your phone, in the app. There’s no account and no Ember server, so we can’t see it or recover it for you. See the privacy policy for the details.
How do I keep a backup?
In the app, open the You tab, then Your data, and tap to save a backup file. Keep it somewhere safe, such as your Files app. Your phone’s iCloud Backup also includes Ember if it’s turned on.
How do I share a report with my doctor?
Open the Report tab, choose the period, and share the PDF. You can email it ahead of your appointment, print it, or show it on your phone.
How do I delete everything?
In the You tab, open Your data and tap Delete all data. It removes everything the app holds on your phone, and it can’t be undone, so export a backup first if you might want it later.
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and choose Ember. Apple handles refunds too, at reportaproblem.apple.com.
Does Ember give medical advice?
No, deliberately. Ember organises what you log; you and your doctor decide what it means. If you’re worried about a symptom, please talk to your GP or call NHS 111.